Missing Company Token

This error may also appear as:

request missing company token
company token not provided
missing company token in request

What this means

Your API request is being sent without the required CompanyToken, or the token is not included in the correct location or format.

Why this happens

This error typically occurs when:

The CompanyToken field is missing from the request
The token is included in the wrong part of the request (e.g. incorrect XML/JSON structure)
The token value is incorrect or incomplete
You are using the wrong token for the environment (test vs live)

How to fix it

Follow these steps to resolve the issue:

1. Ensure the CompanyToken is included

Verify that your request includes the CompanyToken parameter.

For example:

<CompanyToken>your_company_token_here</CompanyToken>

2. Place it in the correct location

Ensure the CompanyToken is included in the correct part of the request body, as required by the API endpoint you are using.

Refer to the request structure in the relevant integration guide.

3. Verify your token value

Make sure the token is copied correctly (no extra spaces or missing characters)
Confirm that the token matches your account
Ensure you are using the correct token for the environment (sandbox or live)

4. Confirm you have received your Company Token

The Company Token is issued during onboarding.

Check your email for communication from DPO Pay / Network
If you cannot locate your token, contact support to request it

Example

❌ Incorrect request (missing CompanyToken)

<Request>
  <Transaction>
    <!-- CompanyToken is missing -->
  </Transaction>
</Request>

✅ Correct request (with CompanyToken)

<Request>
  <CompanyToken>your_company_token_here</CompanyToken>
  <Transaction>
    <!-- transaction details -->
  </Transaction>
</Request>

Related errors

Invalid Company Token
Company Token does not exist
Invalid or missing request type

Need help?

If the issue persists:

Double-check your request against the API documentation
Verify your credentials with your integration or onboarding team
Contact DPO Pay support for assistance

By ensuring the CompanyToken is correctly included in your request, you can resolve the "Missing Company Token" error and proceed with your integration.